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Shipping FAQ

1. Where is your US warehouse located? 
We have two warehouse in US, one is in Sanfrancisco and the other is in New Jersey. Generally we will send items from the near warehouse to you. 

2. I could not find our country in the countrylist, can you send to our place? 
If your country is not in the countrylist, you can contact us, we will add it. 

3. How do I change the shipping address?
If you found the shipping address is not right after you place the order, please inform us as soon as possible through email [email protected] or online service. If the status of your order is shipped, we could not change it any more.

4. How long can I receive my order?
The shipping time depends on the shipping method you choose. Generally, the DHL takes about 3 to 5 business days. Fedex takes about 5 to 14 business days. ETK/EUB takes about 4 to 12 business days, Standard flat shipping method takes about 7 to 20 business days.

5. Do your listing prices include tax?
No, all the prices on our website do not include tax, and we do not charge any taxes on any products from our customers.

6. Do you accept installments?
We are sorry to inform that we do not accept installments at this moment. 

7. Order change
If we have not sent your order out, you can contact [email protected] or online service, we can do some changes for your order.

8. Cancel the order
If the order has not been sent out, you can contact [email protected] or online service, we can cancel the order and refund the money to you.

9. My order has not arrived
You can log in your account to check the status of the order. If the status is shipped, you can track the parcel according to the tracking number and tracking website we offer there. If the status is still processing and you did not receive any email from us, you can contact [email protected] or online service.

10. Order status is still processing after several days
Please contact [email protected] or online service.

11. Missing items in the parcel.
For some orders, the items were sent out in more than one parcel due to some reasons. The parcels may not arrive at the same time. If some items do not arrive, you can contact the [email protected] or online service, for the missing items, we will send them to you again or refund it to you.

12. Wrong Items received in the parcel.
For this, please take some pictures and send it to [email protected] or contact online service.

13. Missing packages
If the package is missing during transportation according to the official confirmation of the courier, we will resend the parcel to you or give you full refund. The consequent loss will certainly not be covered by customers.